The Prestige Group

We Invest, we Build, we Care; that’s what the Prestige Group has done for more than 25 years across the North East.

At The new Prestige Care Group, we also have a new triple bottom line: Provider of choice, employer of choice, investment of choice. Every single one, of the more than 350 loyal employees of the Prestige care group, strives to deliver the highest quality of care and the best customer experience 24hrs every day of the year. We take pride in our offer and we deliver our caring services from within modern, purpose built, well-designed well-maintained environments. Our aim is to be outstanding.

Our environments are designed to support each and every resident, whatever their need, and to provide comfort and assurances to their family and friends. Our services are built, not only for function and safety but to be enjoyed, and our offer is the very best standard of service, every day.

With integration of the latest care enabling technologies such as ecareplanning, eLearning and cloud-based quality assurance systems and the provision of Tovertafel, Snoozelen, Sentes bathing, Oomph led activities programs and Caroline Walker Trust recommended meals and personalised menus for those living with us, the Prestige care group is setting new standards for personal care and nursing provision across the region.

The five key values of our Mission Statement are:

• Respect. Afford all people who live and work at our care centres the respect and dignity they deserve at all times
• Dignity. Encourage the right of independence, facilitate maintenance of skills, lifestyles and abilities and provide care that compensates where independence, lifestyle and ability is challenged, and to treat all our users and visitors to inclusion and involvement at all times
• Quality. Offer skilled, motivated and well-intentioned care, designed to provide consistency and delivered in ways which enable all those people who choose to live with us, the means to achieve their optimum state of health and well-being
• Innovation. Consistently evolving strategies for caring and for delivering support services which delight our users and provide optimised support that deliver the highest levels of satisfaction and value for money
• Inclusion. Our services are designed to place the resident and their family, friends and local communities at the very heart of what we do. Our caring communities are also designed to be fully inclusive and thoughtful to our many hard-working employees. Our care centres are part of the local community not set apart from it

Our mission statement reads: 'A family of committed, compassionate professionals, striving as one, to deliver excellence of service and excellence of care. Care that is fit for the 21st Century and as individual as you are. Care as a family business, dedicated to achieving and maintaining the highest financial, ethical and moral values'.

If we as a group or as individual employees ever fall short in our offer, we will apologise to you and we will learn from our shortcomings. This is the Prestige care group guarantee.